Refund policy

Return, Refund & Exchange Policy

Braai Jou Blixem
Trading as Jurie van Aswegen

We want you to be happy with your purchase. If you have received an incorrect, damaged or defective product, please contact us as soon as possible so that we can assist you.

1. Returns

Customers may request a return within 7 calendar days of receiving their order, provided the product qualifies for a return under applicable South African consumer law.

To be eligible for a return:

The product must be unused and in its original condition.
The product should be returned with its original packaging, accessories and applicable components.
The product must not have been damaged through misuse, negligence or incorrect use.
Proof of purchase or order details must be provided.
The product may be inspected before a refund or replacement is approved.

Certain products may not be eligible for return where their nature, condition or use makes a return inappropriate, subject to the rights provided by applicable law.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible.

We may request photographs or videos showing the issue to help us assess the claim.

Where the product is confirmed to be defective, damaged in transit or incorrectly supplied, we will assess the appropriate remedy in accordance with applicable South African consumer law. This may include a repair, replacement or refund, where applicable.

3. Change-of-Mind Returns

Where a return is permitted for a change of mind, the product must be returned in an acceptable condition and may be subject to inspection.

Return delivery costs may be the customer's responsibility unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

4. Refunds

All products must be returned and inspected before any refund is approved or processed. Receiving a returned product does not automatically mean that a refund will be issued.

We will inspect the product to confirm its condition and assess whether the return qualifies for a refund in accordance with this policy and applicable South African consumer law. We will notify you of the outcome after the inspection.

If a refund is approved, the refund will be processed through the applicable payment method or payment process used for the original transaction, where reasonably possible.

Refund processing times may depend on the payment provider and banking institution.

5. Exchanges

If you would like to exchange an eligible product, please contact us within 7 calendar days of receiving your order.

An exchange is subject to product availability and the product meeting the applicable return requirements.

If the requested replacement product is unavailable, we may offer an alternative remedy where applicable.

6. Non-Returnable Situations

A return may be declined where:

The product has been used or damaged after delivery through misuse or negligence.
The product has been modified or altered.
The product is returned without the required accessories or components where these are necessary for assessment.
The return request falls outside the applicable return period, unless a longer period or remedy is required by law.
The issue is caused by normal wear and tear or improper use.

Nothing in this policy limits or excludes any rights that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.

7. How to Request a Return

To request a return, please contact Braai Jou Blixem with:

Your full name
Order number
Date of purchase
Reason for the return
Photographs or videos where relevant

Please do not send a product back without first contacting us and receiving return instructions.

8. Return Shipping

Where the return is due to an incorrect, defective or damaged product, Braai Jou Blixem will assess the circumstances and the appropriate treatment of return delivery costs.

For eligible change-of-mind returns, the customer may be responsible for the cost of returning the product.

9. Contact Us

For all return, refund and exchange enquiries, please contact Braai Jou Blixem using the customer support contact details provided on our website.