Return, Refund & Exchange Policy

Braai Jou Blixem
Trading as Jurie van Aswegen

Shipping & Delivery Policy

1. Order Processing

Orders are processed after payment has been successfully received and verified. Processing and dispatch may be affected by weekends, public holidays, stock availability or circumstances beyond our reasonable control.

2. Delivery Courier

Orders are delivered using Aramex to the delivery address provided by the customer at checkout.

3. Delivery Timeframe

The estimated delivery timeframe is 8–11 business days from dispatch. This is an estimated timeframe and not a guaranteed delivery date.

Delivery may take longer in circumstances outside our reasonable control, including courier delays, adverse weather, public holidays, remote-area delivery requirements, incorrect address details or other unforeseen circumstances.

4. Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information. Braai Jou Blixem cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

5. Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can assist with checking the delivery status with Aramex.

6. Contact Information

For shipping and delivery enquiries, please contact Braai Jou Blixem using the customer support contact details provided on our website.

Braai Jou Blixem
Trading as Jurie van Aswegen

We want you to be happy with your purchase. If you have received an incorrect, damaged or defective product, please contact us as soon as possible so that we can assist you.

1. Returns

Customers may request a return within 7 calendar days of receiving their order, provided the product qualifies for a return under applicable South African consumer law.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, accessories and applicable components.

• The product must not have been damaged through misuse, negligence or incorrect use.

• Proof of purchase or order details must be provided.

• The product may be inspected before a refund or replacement is approved.

Certain products may not be eligible for return where their nature, condition or use makes a return inappropriate, subject to the rights provided by applicable law.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible.

We may request photographs or videos showing the issue to help us assess the claim.

Where the product is confirmed to be defective, damaged in transit or incorrectly supplied, we will assess the appropriate remedy in accordance with applicable South African consumer law. This may include a repair, replacement or refund, where applicable.

3. Change-of-Mind Returns

Where a return is permitted for a change of mind, the product must be returned in an acceptable condition and may be subject to inspection.

Return delivery costs may be the customer's responsibility unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

4. Refunds

All products must be returned and inspected before any refund is approved or processed. Receiving a returned product does not automatically mean that a refund will be issued.

We will inspect the product to confirm its condition and assess whether the return qualifies for a refund in accordance with this policy and applicable South African consumer law. We will notify you of the outcome after the inspection.

If a refund is approved, the refund will be processed through the applicable payment method or payment process used for the original transaction, where reasonably possible.

Refund processing times may depend on the payment provider and banking institution.

5. Exchanges

If you would like to exchange an eligible product, please contact us within 7 calendar days of receiving your order.

An exchange is subject to product availability and the product meeting the applicable return requirements.

If the requested replacement product is unavailable, we may offer an alternative remedy where applicable.

6. Non-Returnable Situations

A return may be declined where:

• The product has been used or damaged after delivery through misuse or negligence.

• The product has been modified or altered.

• The product is returned without the required accessories or components where these are necessary for assessment.

• The return request falls outside the applicable return period, unless a longer period or remedy is required by law.

• The issue is caused by normal wear and tear or improper use.

Nothing in this policy limits or excludes any rights that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.

7. How to Request a Return

To request a return, please contact Braai Jou Blixem with:

• Your full name

• Order number

• Date of purchase

• Reason for the return

• Photographs or videos where relevant

Please do not send a product back without first contacting us and receiving return instructions.

8. Return Shipping

Where the return is due to an incorrect, defective or damaged product, Braai Jou Blixem will assess the circumstances and the appropriate treatment of return delivery costs.

For eligible change-of-mind returns, the customer may be responsible for the cost of returning the product.

9. Contact Us

For all return, refund and exchange enquiries, please contact Braai Jou Blixem using the customer support contact details provided on our website.

Braai Jou Blixem
Trading as Jurie van Aswegen

We reserve the right to inspect returned products before determining the appropriate remedy, subject always to applicable South African consumer law.

Terms of Service

Braai Jou Blixem
Trading as Jurie van Aswegen

1. Acceptance of Terms

By accessing or using the Braai Jou Blixem website, placing an order, or purchasing products through our online store, you agree to be bound by these Terms of Service and our other applicable store policies.

If you do not agree with these terms, please do not use our website or place an order.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and pricing displayed on our website are accurate and up to date. Product colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information and make reasonable changes to products or pricing where necessary, subject to applicable law.

3. Orders

Placing an order constitutes an offer to purchase the selected products. An order is subject to payment being successfully processed and product availability.

We reserve the right to cancel or decline an order where there is a genuine pricing error, stock issue, suspected fraudulent activity, or another lawful reason. Where payment has already been received and the order cannot be fulfilled, any refund due will be handled in accordance with applicable law.

4. Prices and Payment

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Payments are processed through Yoco. Customers are responsible for providing accurate payment and billing information. We do not store customers' full payment card details on our own systems where payment is processed through Yoco.

5. Delivery

Orders are delivered using Aramex. Our estimated delivery timeframe is 8–11 business days, subject to successful payment processing, order processing, courier operations and circumstances beyond our reasonable control.

Delivery times are estimates and are not a guarantee of a specific delivery date.

Customers are responsible for providing accurate delivery information at checkout. Additional delivery delays caused by incorrect or incomplete information supplied by the customer may be the customer's responsibility.

6. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return, Refund & Exchange Policy. All returned products must be inspected before any refund is approved or processed.

Nothing in these Terms of Service limits any consumer rights that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or other applicable South African legislation. The CPA prohibits suppliers from imposing unfair, unreasonable or unjust terms.

7. Website Use

You agree to use our website lawfully and responsibly. You may not use the website to:

• Commit or facilitate unlawful activities.

• Attempt to gain unauthorised access to our systems.

• Introduce malicious software, viruses or harmful code.

• Interfere with the security or operation of the website.

• Use our website or content for fraudulent purposes.

8. Intellectual Property

Unless otherwise stated, the content of the Braai Jou Blixem website, including logos, branding, product descriptions, graphics, photographs, text and other materials, belongs to or is lawfully used by Braai Jou Blixem and may not be copied, reproduced, modified or commercially exploited without permission.

9. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be uninterrupted, error-free or available at all times.

We may temporarily suspend or restrict access for maintenance, technical issues, security reasons or circumstances beyond our reasonable control.

10. Limitation of Liability

To the extent permitted by South African law, Braai Jou Blixem will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, network failures, payment-provider interruptions or other events beyond our reasonable control.

Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable South African law.

11. Privacy

Personal information provided when using our website or placing an order will be handled in accordance with our Privacy Policy and applicable South African data-protection laws.

12. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be published on our website. Customers are encouraged to review the terms before placing future orders.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

14. Contact Information

For questions regarding these Terms of Service, please contact Braai Jou Blixem using the customer support contact details provided on our website.

Braai Jou Blixem
Trading as Jurie van Aswegen